Order return

To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.

Common Return Questions

What items are returnable/refundable?

  • We strive to make the finest quality products that anyone can create. For us quality means doing it right when no one is looking. If you feel any of your purchases aren't up to the quality you were expecting let us know and we'll happily provide a 100% refund; no questions asked.

 

What items are non-refundable?

  • Free gifts or promotional items

 

Are there any charges for return?

  • There is no charges for return
  • Original shipping charges is non-refundable

 

How do I return?

  • Enter your order number and email address in the fields above and click Start a Return
  • Follow the screen instructions and select the items you want to return
  • You will get a confirmation email with shipping guidelines

 

How soon will I get my refund?

  • Once your return request is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.

Still have questions? Email us at service@soulgrade.com with your full name, order number and we will get back to you shortly.